Privacy Policy

Mtshwene Multimedia ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. This policy explains what information we collect, why we collect it, and how we use it.

1. Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill in the contact form on our website (name, email address, phone number, project details)
• Send us an email or contact us via WhatsApp
• Enter into a service agreement with us

We do not collect any information automatically through cookies or tracking scripts beyond what is required for basic website operation.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your enquiries and project requests
• Provide and manage the services you have engaged us for
• Send project-related updates and invoices
• Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Third-Party Services

Our contact form is processed through FormSubmit, a third-party form handling service. Submissions are forwarded to our email address. Please review FormSubmit's privacy policy for details on how they process form data.

Our website is hosted on a third-party hosting provider. Your IP address and basic request data may be logged by the hosting provider as part of standard server operation.

4. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data that does not result in a project engagement is deleted within 12 months.

5. Your Rights Under POPIA

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

6. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS.

7. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at:
info@mtshwenemultimedia.com